Privacy Policy gee55 – Your Data Protection

1Personal Information We Collect

When you register and use the gee55 platform, we collect several categories of information necessary to provide a secure, efficient service that meets regulatory requirements. This data collection is divided into two main categories: information you provide directly and information collected automatically during platform use.

Information you provide directly:

• Full name as shown on the official Malaysian identity card.
• Identity card number (MyKad) or passport for international users.
• Date of birth for age verification.
• Active email address and mobile phone number.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• KYC (Know Your Customer) supporting documents including copies of identification and proof of address when requested.

Information collected automatically:

• IP address and estimated location data based on network.
• Device type, operating system, web browser version and screen resolution.
• Gaming activity history including game types played, dates, times, and wagering amounts.
• A record of all financial transactions including deposits, withdrawals, and bonus history.
• Login session data including date, time and session duration.
• Cookie data and similar tracking technologies (described in Section 4).

2How We Use Your Personal Data

Every piece of data collected by gee55 is used for legitimate and specific purposes. We do not use user data for any purpose not stated in this document without first obtaining your additional consent.

• Service Provision: To create and manage your account, process deposits and withdrawals, and enable you to access all games and features on the gee55 platform.
• Identity Verification (KYC): To meet regulatory compliance requirements, including age verification (18 and above), identity verification, and anti-money laundering (AML) prevention.
• Security & Fraud Prevention: To monitor suspicious activity, detect unauthorized access attempts, and protect your account from unauthorized use.
• Platform Communications: To send important account notifications, security updates, transaction confirmations, and customer support responses.
• Marketing (with consent): To send promotional information, bonus offers, and platform updates — only if you have explicitly consented to receive marketing communications.
• Platform Improvement: To analyze aggregated usage patterns in order to improve the performance, interface, and overall user experience of the gee55 platform.
• Legal Compliance: To comply with court orders, regulatory authority directives, or other applicable legal requirements.

Gee55 will only process your personal data on a valid legal basis — whether for the performance of a contract between you and gee55, compliance with legal obligations, legitimate interests, or explicit consent you have provided.

3Third-Party Data Sharing & Disclosure

Gee55 does not sell, rent, or trade users' personal data to any third party for commercial purposes. However, in certain limited situations, gee55 may need to share your information with the following parties:

• Payment Service Provider: Payment gateway operators, banks, and e-wallet providers that process your financial transactions. This sharing is solely for the purpose of processing your payments and is subject to strict confidentiality agreements.
• KYC Service Provider: Third-party identity verification companies that assist gee55 with identity verification and AML compliance processes as required by law.
• Game Provider: Game studios and providers that supply game content to the gee55 platform may receive limited, anonymized game statistics for technical purposes.
• Regulatory Authorities & Law Enforcement: When required by Malaysian law or upon a valid court order, gee55 will disclose the necessary information to the relevant authorities.
• Technical Service Provider: Cloud computing, cybersecurity, and technical infrastructure service providers that operate the gee55 system — all bound by strict data processing agreements.

4Cookies & Tracking Technologies

The gee55 platform uses cookies and similar tracking technologies to enhance user experience, ensure account security, and analyze platform performance. The following are the types of cookies used:

• Essential Cookies: Required for core platform functions such as login session management, security and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting aggregated and anonymised information about how users interact with the platform, helping us identify areas for improvement.
• Functional Cookies: Storing user preferences such as language settings, font size, and display configurations to deliver a more personalised experience.
• Security Cookies: Used to detect unauthorised access attempts, fraudulent activity and to verify user identity during active sessions.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and performance of the gee55 platform. For further guidance on managing cookies, please refer to your web browser's documentation.

5Data Storage & Security Measures

Gee55 implements multiple layers of technical and organizational security measures to protect user personal data from unauthorized access, alteration, disclosure, or destruction.

Technical measures implemented:

• 256-bit SSL/TLS encryption for all data transmitted between users' devices and gee55 servers.
• Encryption at rest for all sensitive information including passwords and financial data.
• Role-based access control (RBAC) ensuring that only authorised personnel can access specific user data.
• 24/7 security monitoring using automated threat detection systems.
• Regular security testing including penetration testing by independent security experts.
• Regular and secure data backups to ensure continuity of service.

Data retention period:

• Active account data: Retained for as long as your account is active and for an additional period as required by law after account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting legal requirements.
• Security logs: Retained for 12 months for audit and investigation purposes.
• Marketing data: Retained until you withdraw consent or close your account.

6User Rights Regarding Personal Data

As a gee55 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by us. gee55 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the gee55 support team via live chat or email. gee55 will process your request within 30 calendar days from the date a complete request is received.

7Child Data Protection

The gee55 platform is strictly for adult users aged 18 and above. gee55 does not intentionally collect or process personal data of individuals under the age of 18.

Should gee55 discover that a child's personal data has been collected without proper age verification, we will immediately take the following steps:

• Immediately suspending the related account while an investigation is conducted.
• Deleting all personal data associated with the account.
• Returning any deposited funds to their original source.
• Reporting the case to the relevant authorities if required.

If you suspect that an individual under the age of 18 has registered on the gee55 platform, please contact our support team immediately so that appropriate action can be taken.

8Third-Party Links & Services

The gee55 platform may contain references or links to third-party services or game providers. It is important that you understand the following regarding third parties:

• The gee55 Privacy Policy applies only to data collected and processed directly by gee55.
• Gee55 is not responsible for the privacy practices of third-party game providers or other external platforms.
• Every game provider partnering with gee55 is subject to a strict data protection agreement before any integration is permitted.
• We encourage you to read the privacy policy of any third-party service you use independently outside the gee55 platform.

If you have concerns about how any game provider or integrated service handles your data during use on the gee55 platform, please contact our support team for further clarification.

9Amendments to This Privacy Policy

Gee55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments. When significant amendments occur, gee55 will take the following steps:

• Displaying a clear notice on the platform's home page at least 14 days before the amendment takes effect.
• Sending notifications via the user's registered email for material changes.
• Updating the "Effective Date" at the top of this document.
• Maintaining an archive of previous versions of this Privacy Policy for users' reference.

Continued use of the gee55 platform after the amendment's effective date constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the amendment's effective date by contacting our support team.

10Contact the gee55 Privacy Officer

If you have any questions, concerns or complaints regarding how gee55 handles your personal data, or if you wish to exercise any of the rights stated in Section 6, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the gee55 platform.
• Privacy Email: [email protected] (please type this address manually — display text only)
• FAQ: Visit page FAQ us for answers to common questions about privacy and account security.